FAQS
Product use
We recommend that before using any new product, apply the product on a small area of skin behind the ear or on the inside of the forearm and wait for a while to test whether the skin is sensitive to the product. Then, depending on your personal skin condition and following product instructions, add the product to your skin care routine.
factiv The shelf life date of the product is printed on the product packaging, and a bottle icon is also printed on the product label to indicate the best use time of the product after opening. For example, 6M means use within 6 months after opening, and 12M means within 12 months after opening. use.
PHA2 cuticle softening toner, HRP5 collagen strengthening toner:
Can be stored for two years if unopened, use within one year after opening
EAA20 Brightening Antioxidant Essence:
Can be stored for one year if unopened, use within six months after opening
Other products:
Can be stored for two years if unopened, use within six months after opening
Please store factiv skin care products in a cool place away from direct sunlight.
Welcome to visit any factiv store for one-on-one consultation with our product consultants. You can also chat with us via WhatsApp +852 6191 1514 or Instagram @factiv.hk .
You can also take an online skin test (Link) here to conduct a self-assessment of your skin and receive exclusive personalized recommendations.
factiv All products are manufactured in Hong Kong and Taiwan.
Usually, the skin after laser treatment will be more fragile. At this time, the skin care steps should focus on two points: moisturizing, repairing and sun protection. The following factiv products are suitable for use after laser treatment to help repair:
- HRP5 Collagen Strengthening Toner
- HYA3 Moisturizing Repair Essence
- SQL100 Light Moisturizing Essence Oil
- PAN1 Moisturizing Soothing Lotion
- CRM3 Allergy Relief and Repair Cream
- ECT1 Extreme Repair Factor Sunscreen Lotion
Laser treatments vary from person to person, and the skin condition after treatment also varies from person to person. Please choose a suitable product based on your personal skin type and skin condition, and please consult your therapist before use.
Functional products such as PHA2 toner and REL1 essence, which can promote cuticle renewal, and EAA20 essence, which has a brightening effect, are recommended to be used two weeks after the laser treatment.
factiv products do not contain substances that cause symptoms of favisa and can be used by people with favismia.
We also recommend patients with favismia to carefully read the ingredient list before using the product for the first time, or directly consult an expert or doctor to see if it is suitable for use.
Another point worth mentioning is that patients with favismia generally know that they need to avoid aspirin-type drugs (Acetylsalicylic acid), but what about salicylic acid (Salicylic acid) in skin care products?
In fact, salicylic acid used in skin care products and cosmetics, and salicylic acid derivatives Octyl salicylate or Homomenthyl salicylate (Homosalate) as UVB sunscreen ingredients, etc., have not caused the onset of favismia. Therefore, patients with favismia There is no need to worry too much, of course it is best to ask your doctor for advice first.
Patients with favismia should pay special attention to the following ingredients when purchasing skin care products and cosmetics: Menthol (also known as menthol), sunscreen ingredient Para-aminobenzoic acid (PABA), Indian Hanna Paint ( Henna), products containing Methyl salicylate, such as medicated oil.
factiv products contain Phenoxyethanol as part of a preservation system, an ingredient commonly found in many personal care products.
The amount of Phenoxyethanol in factiv products is only about 0.4%, which meets the safety standards of less than 1% of Phenoxyethanol in EU regulations, so it is suitable for use by a wide range of people. However, some recent studies have raised concerns about possible effects on babies during pregnancy or breastfeeding. Although there is not enough evidence to confirm this, we would not recommend its use to pregnant or breastfeeding women out of caution.
Factiv products that pregnant women can consider using include: SQL100 100% pure plant-derived squalane light moisture-locking essence oil. We also hope that you will choose factiv after you have completed your breastfeeding tasks! :)
factiv's entire range is vegetarian-friendly, and most of its products are vegan.
Only two of the products contain non-vegetarian ingredients:
CRM3 Cream: Cholesterol (derived from wool)
NIA10 Essence: N-Acetyl Glucosamine (extracted from shells)
We recommend doing a sensitivity test on a small area of skin behind the ear or on the inside of the forearm before using any new product.
If sensitivity occurs, please stop using it immediately and clean the area of use with clean water. Please contact us at any time to inform us of the details. If necessary, please consult a doctor for professional advice.
Can! Please refer to the factiv recycling guide and disassemble the used factiv bottles and cans, wash and dry them, and then bring them to any factiv store for recycling.
The recycled old bottles will be turned into environmentally friendly building materials. Thanks to everyone's joint efforts, our current recycling volume of old bottles has exceeded one ton!
Absolutely not! Today's technological advancement makes it possible to fully realize "no animal testing". For example, our own laboratory in the Science Park can use skin cells to simulate the reaction of human skin to different skin care ingredients. No animals need or should be harmed in the process, and efficient and safe skin care formulas can be prepared.
In addition, skin care product formulation technology has become increasingly mature. Directly recruiting volunteers from the community to test the effectiveness of products and interviewing real user feedback is another feasible and scientifically representative testing method. factiv Before the launch of different skin care R&D projects, we will recruit users from the community to take the lead in testing the effectiveness of the products with us. Welcome to follow us and pay attention to new recipes and recruitment information in the future!
Orders and Logistics
After the order is confirmed, you will receive an email with a waybill number in your registered email address so that you can check the logistics status.
If you find that you have not received the confirmation email, please check whether the email address you entered is correct or whether it has fallen into spam.
If there are any errors or omissions in the delivery information you filled in, please contact us on Instagram or WhatsApp +852 6191 1514 .
Please take a photo and contact us on Instagram or WhatsApp +852 6191 1514 to handle it for you.
Please contact us on Instagram or WhatsApp +852 6191 1514 . If the order has been shipped, it cannot be changed or canceled.
SF Express
It will be shipped within one to two working days after placing the order and will be delivered within two to four working days.
Order amount of HKD400 or above
free shipping
The order amount is less than HKD400
HK$35
Macao
SF Express
It will be shipped within one to two working days after placing the order and will be delivered within five to seven working days.
Order amount of HKD400 or above
free shipping
The order amount is less than HKD400
HK$35
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overseas
Hongkong Post
Please contact us via Instagram DM or WhatsApp +852 6191 1514 to arrange for you
Please refer to international shipping details (Link)
All SF self-pickup points, SF smart lockers, SF cooperation points, industrial and commercial addresses, and residential addresses are available.
Please note that no shipments will be made on Saturdays, Sundays and public holidays.
Shipping time will be affected by holidays (such as Christmas, Chinese New Year and Easter).
Can! Our website will calculate shipping charges based on the weight of the products you add to your shopping cart, and then send them via the Hong Kong Post Office. Shipping time is approximately 12-18 working days.
Return or exchange goods
Please see our [Full Returns and Exchanges Policy] .
Within 7 days from the date of purchase, if you find that the goods are damaged and wish to return or exchange them, you can bring the goods and the original receipt to any factiv store for return or exchange procedures.
Purchase from store:
You can take the goods you want to return or exchange to any factiv store for return and exchange procedures. The refund will be refunded to the same payment method you used when purchasing. Please make sure to bring the corresponding credit card/payment card and the original receipt.
Buy from online store:
You can take the goods you want to return or exchange to any factiv store for return and exchange procedures. The refund will be refunded to the same payment method you used when purchasing. Please make sure to bring the corresponding credit card/payment card and show the order confirmation email.
Or you can contact us first and send the goods you want to return or exchange back to us by mail, and we will arrange a refund for you.
Please refer to our [Return and Exchange Policy] for details
If you find any discomfort or sensitivity when using the product within 7 days from the purchase date, please contact us via Instagram DM or WhatsApp +852 6191 1514 to inform us of your sensitivity. Our customer service specialists will provide you with guidance and arrange for the product to be removed. The product is returned to us for our records and to arrange a refund for you.
If a factiv coupon or stamp is used and then returned, the coupon amount will be deducted from the refund amount and the coupon will not be reissued. The stamp will also be deducted from the account.
If there are any gifts etc. given when shopping, they must be returned together when returning the goods. Otherwise the value of the gift will be deducted from the refund.
Shipping costs are non-refundable.
We can only handle returns and exchanges for items purchased directly from factiv stores or online. If you purchased factiv products from other partner merchants or channels, please contact the partner merchant or platform directly.
- It is not related to missing or damaged goods or sensitivity during use.
- More than 7 days from the purchase date
- The product packaging is damaged or stained
- Failure to produce original receipt
- Failure to present the credit card used for purchase
- Have enjoyed the benefits provided by the shopping mall where the store is located, such as shopping mall parking discounts, membership points or coupons, etc.
- Products not purchased through factiv official website or stores
- Overseas orders
Payment method
The store accepts cash, Octopus and credit card payments. Credit cards include VISA / MasterCard / UnionPay / Apple Pay / Samsung Pay / Google Pay.
The online store accepts PayPal and credit card payments.
Please contact us on Instagram or WhatsApp +852 6191 1514 to arrange for you.
Membership and Account
Welcome to register as a factiv member for free at https://factiv.hk/account/register .
You can continue to shop as a guest, but become a factiv member and enjoy more benefits. After registering as a member, you will immediately receive a new member welcome discount code email. You can also enjoy free shipping when placing orders with a member account, and you can also earn factiv Dollar rebates with every purchase.
Welcome to register as a factiv member at https://factiv.hk/join/ .
Please check if you have logged in to your membership account. Checking out as a guest does not offer free shipping.
If you still have problems, please contact us on Instagram or WhatsApp +852 6191 1514.
Contact us
Welcome to contact us on Instagram @factiv.hk ! :)