Skip to content
01

Terms & conditions

factiv shopping terms and conditions

Welcome to browse the "factiv website" of Lianhe Life Technology Co., Ltd. (hereinafter referred to as this website, factiv, or the company). In order to allow you to shop and browse various information on this website with peace of mind, please shop on this website or browse various Please read the shopping terms and conditions and privacy policy of this website carefully before placing any information to protect your rights. If you shop, browse or use any information on this website, it means that you agree and have read the online shopping terms and conditions and privacy policy of this website, and accept and agree to be legally bound by the relevant terms and conditions.

i. Conclusion of contract

1. The company reserves the right to change product prices without prior notice. The prices of our products may change from time to time, but the changes will not affect any orders that have been confirmed by our company. If you have any questions about product prices, you can contact our company via email or phone.

2. The prices and descriptions of the goods listed on this website are for your reference only and do not constitute an offer. Only when your order is accepted by the company, the company will formally enter into a goods sales contract with you. The price and description of the goods are subject to those stated in the company's confirmed order.

3. This website may contain errors or inaccuracies, and may not be complete or updated. The Company reserves the right to correct any errors, inaccuracies or omissions at any time (including after an order has been submitted) and to change or update any information without prior notice. Please note that such errors, inaccuracies or omissions may be related to selling price and availability. The Company reserves the right to cancel or refuse to accept orders based on incorrect selling price or availability. We apologize for the inconvenience.

4. The Company will take reasonable and prudent measures to ensure that the price of the goods is correct when the relevant information is entered into the system. However, if the company discovers that the price of the goods you ordered is incorrect, the company will promptly notify you of the correct price. If you do not accept the correct price, you have the right to refuse to enter into a goods sales contract with the company for the correct price. The company will not process your order before getting your instructions. If the company cannot use the information in the order processing process If we contact you using the contact information provided, our company will treat it as a cancellation of the order and notify you in writing.

5. After your online transaction is completed, our company will send an electronic receipt of your purchase to your email address, and all orders will be subject to final confirmation and delivery arrangements depending on the availability of the relevant goods. Pick up the goods by yourself.

ii. Payment

The company accepts payment by Visa, MasterCard and Paypal. Based on credit card purchase protection services, such as VISA verification service, MasterCard security code, UnionPay card online verification, etc., you can use your own credit card with a specific password or security code to make purchases safely and confidently.

You must pay the full amount of your order when submitting your order. If you are unable to pay due to credit card problems, the company will not accept the order, and the company is not responsible for any errors caused by the credit card. It is recommended that you contact the relevant credit card issuer to resolve the issues related to the credit card you are using and continue to complete your order.

All payment methods on this website require you to pay before delivery, and "cash on delivery" is not allowed.

The product prices listed on this website are calculated in Hong Kong dollars.

All transfers made through this website are processed through third-party dedicated gateways (i.e. Stripe and PayPal). This website uses Internet Secure Sockets Layer (SSL) technology to provide you with secure online e-commerce transactions. Therefore, when you purchase and pay for purchases on this website, the personal information you provide (including credit card number, name and address) will be It is encrypted to prevent the information from being read when transmitted over the Internet, but the credit card information you provide will not be stored by this website.

The third-party dedicated gateway is responsible for your payment, so please read the terms and conditions of the third-party dedicated gateway carefully. If you use this website to conduct payment transactions through a third-party dedicated gateway that results in direct or indirect risks, losses or damages, you shall bear the risks, losses and damages yourself, and the company and this website do not assume any responsibility.

The Company reserves the right to change the payment methods for online products or the payment terms of any order at any time by publishing announcements on the website, email or any other public communication method.

iii. Delivery

1. After the company confirms the order, the goods you purchased will be shipped according to the address filled in on the order. If you change the address after submitting the address or during the delivery of the goods, the company will reserve the right to charge you additional delivery fees. rights.

2. After you purchase on this website, all goods will be delivered according to the following guidelines:

1) Estimated delivery time (Hong Kong area): Within approximately 3 working days after placing the order. However, any delivery dates or periods should be considered as indicative only. If delivery is delayed due to suppliers, carriers or any other third parties, the Company will contact you for payment, but the Company is not responsible for such delays.
2) If you fail to receive the goods at the agreed delivery time and location, the company has the right to charge you additional fees.
3) The shipping costs of the goods are borne by you. The company has the right to adjust the shipping costs in proportion according to the transportation costs, but the company will inform you of the transportation costs before you complete the order.

3. If the goods cannot be shipped as stated due to force majeure, such as natural disasters, accidents, riots, wars, government policies, strikes, known or unknown infectious diseases and pandemics, or any circumstances beyond the control of the company Our company will not assume any responsibility or compensation for providing the goods you need within the time period.

4. If you receive the goods and find that the quantity or type of goods is different from your order, please contact our company within 7 days from the date of receipt to arrange for the return or replacement of the goods.

5. The company will try its best to ensure that the goods are delivered to the address before the delivery date based on the address you provided when submitting the order. If you have not received the goods within 30 days after placing the order, you have the right to ask the company to resend the goods. Delivery items. However, if the goods fail to be successfully delivered 30 days after the delivery date due to your reasons, the company reserves the right to reject any request for a refund.

6. If the goods are lost by a third-party courier company, the company will arrange to re-deliver the goods, and the transportation costs will be borne by the company.

iv. Return or exchange

1. When the goods are delivered to the address specified by you, you must check whether the goods you ordered are damaged or defective.

2. Within 7 days of receiving the goods, if your goods are damaged or defective and you want to return or exchange them, you need to return the goods together with the packaging to the address designated by our company, and you must fill in the designated form to specify your requirements. Reasons for return. All returned items must be unused, unmarked or stained, and in their original condition.

3. The company will process your return or exchange request within a reasonable time. If the company deems that your reason for return is reasonable after review and agrees with your return application, the company will refund you the cost of the goods together with freight (if any). If the company deems that your reason for exchange is reasonable after review and agrees with your exchange application, the company will resend the goods and the freight of the goods will be borne by the company.

4. If the refund is not due to errors, damage, defects, quality problems or damage to the goods, a handling fee of 10% of the total amount paid will be charged for orders due to other reasons.

5. The refund amount will be refunded according to the price of the goods on the electronic receipt. If you use a factiv coupon or factiv dollar and then return the product, the refund amount will be deducted from the coupon or factiv dollar amount. Coupons will not be reissued. factiv dollars will be returned to the member's account.

6. Once the refund application is successful, the paid amount together with shipping charges (if any) will be refunded to the same credit card you used to make the payment.

7. Only one return or exchange can be arranged for each purchased item.

8. All product pictures displayed on this website are provided only for customers to identify the products. They may be different from the actual size, dimensions and color of the products, and the company does not accept returns or exchange requests for the above reasons.

9. If you have any disputes arising from exchange, return or refund, the company reserves the right to make the final decision.

v. Intellectual Property Rights All information provided on this website, including but not limited to: text, files, music, sound files, photos, videos, graphics or advertising content is for your online browsing only, private or non-commercial use, and is protected by copyright , trademark, patent or other intellectual property legal protection. You are not allowed to reproduce, copy, distribute any content on this website, or create any derivative works without the written consent of our company.

vi. Precautions for using the product
1. The products provided by our company are only for your personal use. You may not use the goods for any commercial, business or re-sale purposes, therefore, the Company is not responsible for any loss of profits, loss of business and loss of business opportunities to you.

2. The company does not guarantee that the products are suitable for everyone's skin type. Before using the product, you should conduct a sensitivity test, that is, apply a small amount behind the ear or on the inside of the wrist and test for 48 hours. Only after 48 hours has there been no irritation or allergic reaction, the product can be used on the face or body. If you have any concerns, our company recommends that you consult your family doctor for evaluation before using the product.

3. If you experience any discomfort during use, please stop using our products immediately. If discomfort persists, seek medical advice immediately.

4. The product should avoid contact with eyes. If it accidentally gets into your eyes, please rinse them thoroughly with water. If discomfort persists, seek medical advice immediately.

5. The company is not responsible for any personal injury or loss caused by your failure to comply with the precautions in Articles 2, 3 and 4 above.

vii. Product Ownership
1. The company retains ownership of the goods until all orders and transactions are confirmed and the company receives the full payment for the goods from you. Once you confirm receipt of the goods, the ownership of the goods will also be transferred to you at the same time.

2. Notwithstanding the foregoing Article 1, the Company will try its best to ensure that the inventory supply of the goods displayed on the website is consistent with the actual supply. If any goods cannot be provided to customers due to shortage, the Company will proactively contact the relevant customers , to reach a consensus on waiting for replenishment or refund.

viii. Personal Data Our Company will only use your personal data in accordance with our Privacy Policy. For information on how our company uses your personal information, please refer to this website's privacy policy.

ix. Transfer of Rights You may not transfer any rights and obligations in the sales contract between the Company and you without the consent of the Company.

x. Amendment to Terms
1. The Company has the right to update or revise these terms and conditions from time to time without prior notice, and the revised terms will take effect on the date of posting. However, if the revision of these terms and conditions involves your significant rights and obligations, the company will notify you in advance.

2. You acknowledge and agree that these Terms constitute the complete and exclusive agreement between the Company and you in relation to your use of this website, and supersede and govern all prior proposals, agreements or other communications.

3. If you continue to shop or browse information on this website after modifying the terms, it means that you agree and accept the update or revision. These terms and conditions cannot be changed or terminated verbally. You should read these Terms and Conditions regularly and understand your and our Company’s rights and obligations. "Last modified date" is written at the bottom of this page, which means that the above terms and conditions are effective on the modified date.

xi. Independent Relationship The contents of these terms and conditions shall not be construed as establishing any agency relationship, partnership or other form of cooperative enterprise between you and the Company.

xii. Waiver of Rights Our failure to require your performance of any provision of these Terms and Conditions shall not affect our full right to require such performance at any time thereafter, and we shall not be liable for any breach of any provision of these Terms and Conditions. A waiver shall not be taken or deemed to be a waiver of the provision itself.

xiii. Severability of Terms If any provision of the Terms and Conditions is held to be unenforceable or invalid under any applicable law or by any applicable arbitration award or court decision, such unenforceability or invalidity will not render these provisions unenforceable or invalid as a whole. , but these terms shall be modified by the judgment authority to the extent possible to fully reflect the original intentions of the parties reflected in the original terms. The headings of the Agreement Terms are for convenience only and shall not be used in their interpretation.

xiv. Dispute Resolution and Governing Law
1. If you shop on this website, it represents that the company and you agree that the terms listed on this website will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and shall be governed by the laws of Hong Kong.
2. In case of any dispute, the company reserves the right to make the final decision.

xv. Coupons and coupons must be consumed at factiv stores or official website to enjoy the discount. Products purchased with coupons are non-returnable or refundable. Each order cannot be used in conjunction with other offers and discounts. Coupon can only be used once. factiv reserves the right to make the final decision on all offers.

Last modified date: March 22, 2023

factiv store shopping terms and conditions

Welcome to Lianhe Life Technology Co., Ltd. (hereinafter referred to as our store, factiv, or the company). In order to allow you to shop in our store with peace of mind, the following are our store shopping terms and conditions.

i. Return or exchange

Within 7 days from the date of purchase, if your goods are damaged or defective and you want to return or exchange them, you need to bring the goods and the original receipt to our store in person to handle the return and exchange procedures.
Returns and exchanges of goods in stores are limited to goods purchased in stores.
Only one return or exchange will be arranged for each item purchased.
If you have any disputes arising from returns, refunds or exchanges, our company reserves the right to make the final decision.

return the goods

The refund amount will be based on the price of the goods on the receipt. If you return the product after using a factiv coupon or factiv dollar, the coupon amount will be deducted from the refund amount. Coupons will not be reissued. factiv dollars will be returned to the member's account.
For transactions paid by credit card (including contactless or mobile payment), please present the original credit card receipt and the credit card used for purchase when making a refund. Refunds can only be made to the same credit card.
If there are any gifts etc. given when shopping, they must be returned together when returning the goods. Otherwise the value of the gift will be deducted from the refund.

Exchange

You can exchange the same product or other products of our company.
If you want to exchange a product with a higher price, you will have to pay the difference in price for the exchange. If the price of the replacement product is lower than the price of the original product, the difference will not be refunded.

Returns or exchanges will not be accepted under the following circumstances:

The goods have been opened or used;
The product packaging is damaged or stained;
Failure to produce original receipt;
Failed to present the credit card used for purchase; or has enjoyed benefits provided by the shopping mall where the store is located, such as shopping mall parking discounts, membership points or coupons, etc.

ii. Precautions for using the product

The company does not guarantee that the products are suitable for everyone's skin type. Before using the product, you should conduct a sensitivity test, that is, apply a small amount behind the ear or on the inside of the wrist and test for 48 hours. Only after 48 hours has there been no irritation or allergic reaction, the product can be used on the face or body. If you have any concerns, our company recommends that you consult your family doctor for evaluation before using the product.
If you experience any discomfort during use or any of the following situations, please stop using our products immediately. If discomfort persists, seek medical advice immediately.
The product should avoid contact with eyes. If it accidentally gets into eyes, please rinse them thoroughly with water. If discomfort persists, seek medical advice immediately.
The Company is not responsible for any personal injury or loss caused by your failure to comply with the precautions in Articles 1, 2 and 3 above.



Terms revision

The Company reserves the right to update or revise these terms and conditions from time to time without prior notice, and the revised terms will take effect on the date of posting.
In case of any dispute, the company reserves the right to make the final decision.



Last modified date: September 28, 2023

Personal Data Collection Statement and Disclaimer

This personal information collection statement is in accordance with the requirements of the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region. Before this website collects your personal information, it lets you know where your information may be used after this website collects it. If you provide your personal information to this website, it means that you have read and understood the terms and conditions of this "Personal Information Collection Statement" and agree that this website will collect and use your information in accordance with (including but not limited to) the following terms, To provide you with quality service.

The personal information you provide on this website will be used by factiv to provide you with goods or services, handle inquiries and complaints, and market research. It will not be used for any direct marketing, nor will it be disclosed to any party unrelated to ordering. However, your personal data will be used for (including but not limited to) the following services as necessary:
Services to process orders, provide goods, or handle inquiries and complaints;
any service or market research and research;
factiv's agents, suppliers, partners and any other providers of goods or services, such as freight companies, for their related purposes;
any legal documents;
Depending on the circumstances, your personal data may be transferred or disclosed to (including but not limited to) the following parties for the purpose of providing goods or services, handling inquiries and complaints, and market research:
Staff of this website who process orders, provide goods or handle inquiries for you;
Researchers who conduct market surveys and studies;
factiv's agents, suppliers, partners and any other providers of goods or services, such as freight companies, for their related purposes;
Any legal requirements binding on the Company, such as court orders, to disclose your personal information to any Hong Kong government agency;

After you provide your personal information to this website, factiv will retain your information until it no longer has direct or indirect use, and then the information will be destroyed and deleted.

The personal information you provide is voluntary, so you can choose to refuse to provide your information. However, if you choose to refuse to provide your information, your order or service may not be processed.
You have the right to inquire or modify your personal information on this website; if you have relevant requests, you can contact us through the contact information listed on the "Contact Us" page of this website. When this website receives your inquiry or modification application, it will process your application as soon as possible.
Disclaimer In accordance with the permissible limitations mentioned in the Control Disclaimer Ordinance (71) of the Hong Kong Special Administrative Region, this website does not need to be held responsible for any direct, indirect, consequential, consequential and punitive consequences caused by the use of this website (including but not limited to) loss or liability.
This website uses Internet Secure Socket Layer (SSL) technology to encrypt the personal information (including credit card number, name and address) you provide when shopping and paying on this website to prevent the relevant information from being read when transmitted over the Internet. , to provide you with secure online e-commerce transactions. However, due to the nature of the Internet, this website cannot make complete guarantees and statements regarding the security and confidentiality of data transmission. If you find that your personal information has been leaked through this website without authorization, please contact this website immediately.

When you shop on this website, the online payment system you use will vary according to the payment method you choose, and some online payment systems may be linked to third-party websites that are not processed within this website. If you need to use an online payment system other than this website, you need to read and understand the policies and privacy policy terms and other information listed on the online payment system website, and the privacy policy terms of this website do not apply to all Online payment system website. If you suffer any losses due to your use of an online payment system website, you should contact the staff of the online payment system, and this website does not assume any responsibility.

The terms listed on this website may be added, deleted or modified from time to time without prior notice. However, every time a term is added, deleted or modified, the "last modified date" listed at the bottom of all terms will be clicked. It is updated as of the update date to show that the terms in this section have been added, deleted or modified. You should check the added, deleted or modified terms yourself. This website will not be responsible for any loss or damage caused by the modification, deletion or modification of the terms.
If you browse a third-party website through a hyperlink on this website, the terms and conditions listed on this website, including online shopping terms and conditions, privacy policy terms, personal information collection statement and disclaimer, do not apply to the third-party website. You are responsible for the relevant risks, and this website does not assume any responsibility for any information on third-party websites.
When you purchase any product on this website, you must pay attention to the information listed on the product packaging, such as usage and precautions, and use it according to its usage. This website will not be responsible for any damage caused by your improper use of the product. responsibility.

In case of any dispute, factiv reserves the right of final decision.

Last modified date: September 28, 2023

Privacy Policy Terms

This privacy policy is intended to explain to you how factiv processes and protects all types of personal information collected, retained and stored. factiv is committed to safeguarding your privacy and ensuring that your personal data is protected. When you provide your personal information to factiv, your personal information will be treated confidentially and ensure that the policies and practices regarding the collection, use, storage, disclosure, transfer, confidentiality and access of personal information are in compliance with the Personal Information of the Hong Kong Special Administrative Region ( Privacy) Ordinance (Cap.486).

When you enter this website, some of your personal information may be collected through "Cookies" or similar technologies. Cookies are data automatically stored on a website by the Internet browser on your computer. They can be accessed through the website, allowing this website to identify the websites you have logged into before. However, because Cookies collect anonymous collective statistical information, It does not include personal contact information such as your name, address, telephone number, and email address.

This website may use cookies to evaluate your usage, browsing and shopping habits on these websites, to personalize your website experience and to evaluate your activities on these websites, so as to improve this website. Most Internet browsers automatically use cookies. If you do not want this website to obtain your information through cookies, you can also edit your browser option settings to refuse to accept cookies. However, this may prevent you from entering parts of this website. Web page or feature.

The personal information you provide on this website will be used by factiv to provide you with goods or services, handle inquiries and complaints, and market research. It will not be used for any direct marketing, nor will it be disclosed to any party unrelated to ordering. However, your personal data will be disclosed to (including but not limited to) the following parties as the circumstances require:
Staff of this website who process orders, provide goods or handle inquiries for you;
Researchers who conduct market surveys and studies;
factiv's agents, suppliers, partners and any other providers of goods or services, such as freight companies, for their related purposes;
Any legal requirements binding on the Company, such as court orders, to disclose personal information to any Hong Kong government agency;
The employee code of this website contains confidentiality clauses to ensure that your personal information is only accessible to authorized staff and will only be used for the purposes specified in the above terms and in accordance with the personal information statement stated on this website. Relevant processing will be carried out under the regulations.
If under any necessary circumstances, such as recovering money owed by you, it is necessary for this website to take action against you in legal proceedings, you accept and agree that your personal data will be used as the basis for identifying you and will be used in legal proceedings. Used in action.

The information you provide will be retained by this website for the purposes described in item (IV) of this website's privacy policy until your information is no longer used directly or indirectly, and your information will be be destroyed or deleted.
You have the right to request access to and correction of personal data held about you by factiv. If you have relevant requests, you can submit them to the staff of this website by email to care@factiv.hk or by calling (852) 3188 3132. This website will process your application as soon as possible after receiving the request for review or correction.

This website contains hyperlinks to other websites provided by third parties, and this website cannot control these third-party websites or any content on these websites. Therefore, if you leave this website through a hyperlink on this website, this website will not be responsible for protecting your information and privacy.
These Terms do not limit your rights protected by the Privacy Ordinance, and are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Last modified date: September 28, 2023